Job Description

Job Ref

ROADASSIST26

Location

Brighton

Customer Service Advisor - Roadside Assistance




Brighton (Office-Based)




The Telemarketing Company is expanding, and we're looking for reliable, customer-focused individuals to join our team as a Telemarketer on our Roadside Assistance campaign in Brighton.


This is a fantastic opportunity for someone who enjoys helping people, staying calm under pressure, and providing excellent service over the phone to customers who may need urgent support.




Salary & Hours


12.60 per hour Casual Contract Start date: 16/02/2026 (3 weeks of paid training included) 35 hours per week (5 days per week) Shifts scheduled Monday to Sunday between 7am and 8pm Office-based in Central Brighton



Why Join The Telemarketing Company?


We offer a welcoming workplace where people are supported to succeed, develop, and progress.




Benefits Include:


28 days annual leave (increasing up to 33 days with service) 24/7 wellbeing and counselling support for you and up to 3 family members Gym staff discount Online learning platform with 65,000+ training courses Monthly bonus opportunities based on performance Company social events, team activities, and community fundraising initiatives throughout the year A welcoming, diverse team where you'll be supported from day one



Your Role


As a Roadside Assistance Agent, you will provide immediate telephone support to customers in need, helping to ensure their safety and resolve vehicle-related issues such as flat tyres, dead batteries, lockouts, and minor repairs.


Your main responsibilities will include:


Handling inbound customer calls and queries Providing calm, empathetic support in potentially stressful situations Responding to customer concerns and complaints professionally Accurately entering and updating customer information on internal systems Working with your manager and team for support when escalation is needed Keeping up to date with services, policies, and product information



Full training and ongoing coaching will be provided.




What We're Looking For


We are looking for candidates who:


Speak fluent English to a business level (essential) Have excellent communication, listening, and empathy skills Maintain a professional telephone manner Are able to stay calm and focused in high-pressure situations Have strong problem-solving skills and a customer-first attitude Are reliable and able to work the agreed shift pattern



Previous call centre or customer service experience is helpful, but we welcome applicants from any background with strong transferable skills.




About The Telemarketing Company


We are one of the UK's leading outbound telemarketing and customer contact agencies, with over 30 years of experience and around 250 colleagues.


We are family-owned, proud holders of Silver Investors in People accreditation, and members of the Brighton Real Living Wage campaign.




Inclusive Employer


We are a Disability Confident Employer and are committed to creating an inclusive and supportive workplace for everyone. We welcome applications regardless of age, disability, gender identity, ethnicity, religion, sexual orientation, or belief.




How to Apply


If you'd like to be considered for this opportunity, please click and send us your CV.




If you have any questions, contact our Recruitment Team:


recruitment@ttmc.co.uk


01273 765000 (Option 0)

Function

Telemarketing

Status

Full Time

Type

Casual