Customer Service Advisor

Rochdale, Greater Manchester, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

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Job Description

We are seeking a Customer Service Advisor to join a not-for-profit organisation, providing exceptional support to customers and addressing their needs efficiently. This temporary role is based in the Rochdale area and offers an exciting opportunity to make a positive impact.

Respond to customer enquiries via phone and email, ensuring a professional and helpful approach.
Provide accurate information about services and resolve customer issues promptly.
Maintain detailed and organised records of customer interactions.
Collaborate with colleagues to ensure a seamless customer experience.
Identify and report recurring issues to improve service delivery.
Assist customers in navigating available resources and services.

4 month temporary role offering an immediate startCompetitive hourly rate & weekly pay
A successful Customer Service Advisor should have:

Strong communication and interpersonal skills.
Experience in a customer-focused role, preferably within a call centre environment.
Excellent organisational and time-management abilities.
Proficiency in using computer systems and databases.
A proactive attitude towards problem-solving and customer care.
An understanding of the importance of confidentiality and professionalism.
Can commit to a 4 month temporary role.

Due to the immediate nature of this position, we can only consider applications from candidates who are immediately available and can start without notice.
This not-for-profit organisation, who is committed to serving the community and delivering excellent customer service. As a small-sized team, they focus on providing tailored support to meet the needs of their clients.