Job Description

Job Advert

Location:

Wolverhampton

Salary:

27,040 per annum (pro rata)

Hours:

40 hours per week - Monday to Friday, 8.00am to 4.30pm

Holidays:

21 days annual leave plus bank holidays (excluding Good Friday, which is a working day)

Contract type:

Fixed term for an initial six months



Are you a people person with a great phone manner and strong attention to detail? Do you enjoy helping customers and making sure everything runs smoothly behind the scenes? At Jones Skip Hire, we're looking for a friendly and efficient

Customer Service Advisor

to join our busy skip office team.



You'll be the first point of contact for customers, handling calls and emails, taking bookings, and answering queries. You'll also work closely with our transport team to make sure deliveries and collections go ahead without a hitch.



We're one of the largest independent waste management companies in the West Midlands, and pride ourselves on being professional but down-to-earth. If you're looking for a supportive team where you'll be more than just a number, this could be the role for you.



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What We Offer:

A friendly, supportive office environment where you'll be valued Full training on our booking systems and processes The chance to develop your skills within a growing company Weekly pay, annual pay reviews, and job security in a well-established business All the equipment and support you need to succeed in the role

What You'll Be Doing:

Answering calls and emails from customers in a professional and helpful way Booking skips and entering details accurately into the system Liaising with the transport team to schedule deliveries and collections Dealing with queries and resolving issues quickly and effectively Supporting the office team with general admin tasks

What You'll Need:

Previous customer service experience (office, call centre, or similar) A confident and friendly phone manner Good computer skills, including email and Excel Strong attention to detail and accuracy with data entry The ability to work efficiently in a busy environment A positive attitude and willingness to learn Experience in the waste, transport or logistics industry is a bonus - but not essential


Whether you're looking for your next step in customer service or a fresh start in a growing industry, we'd love to hear from you.

No agencies please.