Job Description

Reference: BC3879

We are working with a high-growth business based in Soho, who are now looking to recruit a Customer Service Advisor for what is initially a short-term temporary assignment for at least the next 2-3 months, however we wouldn\xe2\x80\x99t rule out this leading into something longer term, possibly even permanent for the right person.

Within this role it\xe2\x80\x99s your responsibility to work closely with customers to investigate issues and report back on them to the team, with the end goal being to try and help them resolve these issues, providing the best possible service.

In order to be a success in this role, you need to have great people skills, the ability to hold conversations and build quick relationships, but you\xe2\x80\x99ll also need to be technically good, able to handle the administrative side of the role.

Great training and support is given, so this would be ideal for a graduate or someone starting their career who has clear people skills and technical skills to work with, but any experience within an office or call centre would be hugely beneficial too.

You\xe2\x80\x99d be working 9am to 5pm with a 1 hour lunch break daily, Monday to Friday, so 35 hours a week and weekly pay. You\xe2\x80\x99d also be working 1 day a week in the Soho office, you\xe2\x80\x99ll be able to expense train travel to the office weekly, and then the other 4 days a week you can work remotely with full equipment provided.

This position will be paying an hourly rate of \xc2\xa312 to \xc2\xa313 per hour.

We\xe2\x80\x99d ideally be looking for someone to start within the next week or two.

Role Overview:

• As Customer Service Advisor, you will be responsible for calling sites to investigate and report back on issues being experienced.
• Pick up tickets assigned to you through a ticket management system
• Each ticket will list a particular issue relating to one or more sites
• Action the ticket by calling the relevant sites and provide a response
• You will also need to add notes on each shop through helpdesk ticketing system
• Pick up ad-hoc requests from the Partner Support Manager assigned to you
• Ad-hoc requests will require similar action to the tickets mentioned above
• Refer to internal reports to resolve queries or issues
• Call sites to remind them of the correct processes
• Ensure any escalations are raised to the Manager

Candidate requirements:

• Communication and people skills are top of the list in a role like this, either a natural flare for it or proven experience in a job.
• Personable and positive attitude
• Ability to pick up new processes quickly
• Excellent communication (and call handling) skills
• Attention to detail

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Think Specialist Recruitment