Job Description

Customer Service Advisor

Location

: Merchant Studios

Salary

: 25,545 with overtime paid at 1.25 x hour rate

Hours

: Average of 37.5 hours per week (contracted to 1,950 hours annually) between 8am to 8pm.

Fixed term period:

12 month maternity cover

Working Pattern:

Evenings and weekend working is regular

About Student Roost

Student living is about so much more than just a room, its about feeling at home. As a Customer Service Advisor, youll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What you'll be doing:

Safety & Wellbeing Customer Experience & Resident Support Sales & Building Management Events & Community Engagement Operational & Administration Debt Management

Why join Student Roost?

Inclusive & support culture Opportunities for career growth Team experience More than just a job Benefits that support you

What Were Looking For:

Were not just looking for experience, were looking for the right attitude!

Skills & Qualities:

A People Person - friendly, approachable, and great at building relationships Confident providing exceptional resident experience, handling enquiries, and resolving issues A team player who thrives in a supportive and collaborative environment Tech savvy - ability to learn new systems quickly and have good knowledge of MS office Organised and detail orientated, with strong communication skills Comfortable with sales, taking payments, following processes, and keeping accurate records Resilient, with the ability to stay calm under pressure, particularly during busy periods No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service Solutions orientated, with the ability to think on your feet

If youre passionate about delivering great customer service and want to be part of a team that truly cares, wed love to hear from you! Please note, successful applicants will be subject to a DBS check.


This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.


As a Disability Confident Committed Employer, were committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If youre looking for a role where you can bring your whole self to work and help create a home away from home for students, wed love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.