Job Description

Grade SH 4
Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas. We support a work life balance with options for hybrid working.
About the Role
We are looking for an energetic team player to provide a professional, efficient and high quality service to all of our customers.
This exciting role will allow you to make a real impact on the organisation as a key member of the council's hard working and high achieving Customer Contact Centre.
About You
As one of the faces and voices of the council not only will you be adept at dealing with a wide range of complex and varied enquiries you will also have the ability to engage effectively with people from all walks of life.
If you have customer service/call centre experience, a high level of computer literacy and plenty of energy and enthusiasm, then this job is for you.
Additional Information
Benefits
We offer a generous benefits package including a minimum of 24 days' annual leave rising to 29 days after 5 years' service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop will be provided for your role.
Closing date: 30th November 2025
Interview date: 10th December 2025
Contact details
For an informal discussion, please contact Lynn Smith, Customer Relations Manager on 01276 707100
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.
NO AGENCY CALLS PLEASE and NO CV's
Equal Opportunities
Surrey Heath Borough Council - Working for Equality. We welcome applications from all sections of the community.

Skills Required