Customer Service Advisor

United Kingdom, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

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Job Description

We are seeking a Customer Service Advisor to join our team within the property industry near to Stockbridge. This role requires excellent communication skills and a commitment to providing outstanding support to customers.
Customer Service Advisor, near Stockbridge

Handle inbound calls and emails, providing prompt and professional assistance.
Process customer orders accurately and efficiently using internal systems.
Resolve queries and complaints with a proactive, solution-focused approach.
Liaise with internal teams to ensure timely delivery of products.
Maintain up-to-date knowledge of product ranges and services.
Build strong relationships with trade customers to encourage repeat business.
Monitor stock availability and advise customers on alternatives when needed.
Support the wider team with administrative tasks as required.

Join a respected company with a strong reputation in the construction sector.Gain valuable industry knowledge and develop customer service expertise.
A successful Customer Service Advisor should have:

Strong communication and interpersonal skills.
Experience in a customer service role, ideally within the property industry.
An organised approach with the ability to manage multiple tasks effectively.
Proficiency in using computer systems and software.
A proactive attitude and problem-solving skills.
Attention to detail and a focus on customer satisfaction.

Our client is a reputable organisation within the property industry, known for its professional and customer-focused approach. As a small-sized company, they are dedicated to delivering quality services and fostering a supportive working environment.