Job Description

We are looking for a Customer Service Advisor to join our Lubricants team at Certas Energy based in our Birchwood HQ
Monday to Friday 8.30am -5pm
As part of our Customer Services team, you will play a key role in delivering an outstanding experience to both new and existing customers. This is a fast-paced role where no two days are the same, offering excellent opportunities for progression and further training for high performers who put customers first.
You will be responsible for managing relationships with our large commercial customers, handling inbound calls and emails, and overseeing the full customer journey. This includes processing orders, responding to enquiries, checking stock availability, answering technical product questions, and liaising with our logistics and operations teams to track orders and resolve issues. You will ensure customers are kept fully informed of any delays or changes to delivery requests.
The role also involves working closely with our sales teams, supporting them with administrative tasks such as quotations, price files, and onboarding new customers.
About you:

• Previous experience in a customer service role
• Excellent written and verbal communication skills
• Strong customer focus and professional telephone manner
• Highly motivated with good IT skills
• Confident in handling objections and solving problems
• Strong attention to detail
• Able to work under pressure and meet tight deadlines
• A reliable team player

Please note: this vacancy may close before the advertised closing date. We encourage early applications to avoid disappointment.
Equal Opportunities Statement
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only.
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
For further information please email: recruitment@certasenergy.co.uk
Company Information
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
It's also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.

Skills Required