Job Description

Reference: 4753
Customer Service Advisor
Location: Hemel Hempstead/ Watford
Hours: 37.5 hours per week, Monday to Friday between 8am and 6pm (flexible hours, some out-of-hours and travel may be required)
About the Role:
We're working with a well-established and growing business in the Hemel/Watford area, looking for a Customer Service Advisor to play a key role in their customer service department. This is a varied and rewarding role where you'll be the first point of contact for clients, handling everything from onboarding and quoting to support and invoicing. You'll work closely with teams across the business, making sure customer expectations are exceeded every step of the way.
This is a fantastic opportunity if you enjoy building relationships, solving problems, and want to develop within a company that values continuous improvement and professional growth.
What you'll be doing:

• Supporting onboarding of new clients alongside the Customer Service and Sales teams
• Managing incoming customer communications via phone and email promptly and professionally
• Updating and maintaining customer information using internal systems
• Coordinating with sample reception and analytical teams to meet client requirements
• Providing first point of contact for customer queries, escalating internally when needed
• Preparing quotations within approved limits
• Handling logistical queries and managing subcontract services if required
• Producing customer reports, receipts, and invoices accurately
• Building and maintaining strong relationships with customers, ensuring they receive top service
• Resolving customer complaints by following company procedures until fully satisfied
• Working independently to meet agreed targets and support continual team improvements

What we're looking for:

• Strong organisational skills and ability to prioritise workload effectively
• Excellent written and verbal communication skills
• A professional and friendly telephone manner
• Experience in a customer-facing role, preferably in a fast-paced environment
• Good IT skills, confident using Microsoft Office (Word, Excel, Outlook)
• High attention to detail and accurate data entry
• Positive and flexible approach to change and new challenges
• Ability to work well in a team and collaborate with others
• Experience with account management is a bonus but not essential
• Ability to manage pressure and meet deadlines

Why join?
You'll be part of a supportive and dynamic team that values great customer service and continuous improvement. If you enjoy solving problems, building relationships, and working in a fast-moving environment, this could be the perfect role for you.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Skills Required