Job Description

This is an exciting opportunity to join an Luxury brand who is looking to expand their customer service team. We are looking to hire at least two people to start ASAP in the In Warranty Team. Immediately available candidates is advantageous.

As the new Customer Service Advisor you will need to provide technical support, correctly identifying products or services required whilst meeting the needs of the Customer. This role will see you answering a high volume of calls and able to work in a fast paced environment. Speaking with Customers in and out of warranty. Taking information and key points down to pass on to an engineer who will visit and provide solutions to their products.

Duties & Responsibilities:

Handle customer questions and complaints

Understand company products and services

Maintain accurate customer records

Support other areas within the contact centre at peak times

Understands product features & benefits (full training provided)

A bit about you:

Patience, compassion & empathy

A positive, confident and determined approach

Excellent communication skills, enabling effective rapport with customers and colleagues

First class telephone skills

Ability to work methodically and accurately, paying attention to detail

Strong organisation skills: ability to prioritise effectively and efficiently

The right candidate will be passionate about providing excellent customer service and doing what it takes to help customers. Our ideal candidate has prior customer service, retail, call centre or technical support experience.

No Weekends

Morning shifts 8am-6pm

1 Part time (16-20) 1 Full time

Salary: \xc2\xa321,400.00 per year

Benefits:

• Free parking

• On-site parking

Schedule:

• Day shift

• Monday to Friday

• No weekends

Ability to commute/relocate:

• Westerham: reliably commute or plan to relocate before starting work (required)

Please note that no terminology in this advert is intended to discriminate on the grounds of a person\'s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Wild Berry Associates