Job Description

Exciting Opportunity: Entry-Level Customer Service Advisor

Join Monster Group (UK) Ltd, an ever-growing online retailer with a vast array of top-notch, wallet-friendly products loved worldwide. As we embark on thrilling new adventures, expanding into diverse product ranges and exploring fresh markets in Europe and beyond, we're on the hunt for an enthusiastic Customer Service Representative. If you're eager to kick-start your career in a dynamic and friendly environment, this is your chance!

Your Role:

Be the friendly face of our company, managing customer accounts and being the main point of contact. Innovate and create unique solutions for our amazing customers. Celebrate with us as we track feedback, always aiming higher. Tackle customer returns, cases, and claims, mastering company and marketplace guidelines. Engage with customers through phone, email, and our ticketing system, showcasing your problem-solving flair with a smile.

Skills We Love:

An upbeat, can-do attitude, staying cool as a cucumber under pressure. Team player with the drive to shine independently. Eager to learn and grow, with a focus on fantastic outcomes. A multitasking maestro with an eye for detail. Tech-savvy, especially with Microsoft Office. Good technical knowledge (a bonus, not a must!). Stellar English communication skills, both written and spoken.

Perks of Being a Monster:

Attractive starting salary with clear paths to boost your earnings. Private Medical Care and Medical Cash Plan. Celebrate your journey with us: extra holiday for each year with us (up to 5 years). Birthday sleep-in bonus! Fabulous Summer and Christmas parties. Exclusive discounts to fuel your shopping spree. Warm welcome breakfast on us. Spin the Monster's Monthly Wheel of Fortune. 20% off our amazing products. Free Parking at all locations. 25 days holiday plus bank holidays. Unlimited tea, coffee, and sweet treats. Casual Fridays. We donate to charity for every new Monster that joins us!

More Good Stuff:

Company events to make memories. Employee discounts to make you smile. Convenient on-site parking. Health is wealth with our private medical insurance.

Work Schedule:

Monday to Friday - balance your work and life perfectly.

Experience:

Customer service experience is a plus, but not a must. We believe in learning on the job!

Location:

Our offices near Sheriff Hutton (YO60) are your headquarters, so having your own transport is essential.
Ready to become a Monster and grow with us? Apply now and embark on an unforgettable journey!

Job Type: Full-time

Benefits:

Additional leave Bereavement leave Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

York YO60 6PG: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person