Job Description

Job Overview

We are seeking a dedicated and experienced Customer Service Representative to join our team. This role involves engaging with customers to provide exceptional customer support, and resolve queries efficiently. The successful candidate will be responsible for handling inbound and outbound calls, managing data entry tasks, and ensuring a positive customer experience, along with strong communication skills and a professional phone etiquette. This position offers an excellent opportunity for individuals looking to develop their customer service expertise within a dynamic environment.

Responsibilities

Respond promptly and professionally to customer enquiries via phone, email, or live chat Accurately input and update customer information within the company database Assist customers with product or service-related issues, providing clear solutions Upsell relevant products or services to enhance customer satisfaction and company revenue Maintain high standards of phone etiquette and communication skills during interactions Analyse customer feedback and data to identify trends and areas for improvement Collaborate with team members to ensure consistent service delivery and support Follow organisational procedures for complaint resolution and escalation when necessary

Skills

Proficient in data entry with high attention to detail. Excellent communication skills, both verbal and written Strong analysis skills to interpret customer data and feedback effectively Ability to demonstrate professional phone etiquette at all times Experience in upselling products or services is preferred but not essential Multilingual capabilities will be considered a significant asset in serving diverse customer bases
This role is ideal for motivated individuals who are organised, personable, and eager to contribute positively to our team. Applicants should possess strong interpersonal skills, be adaptable under pressure, and committed to delivering outstanding customer service.

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking On-site parking
Work Location: In person