Job Description

About Us:

We're a passionate and growing independent

car and motorcycle repair garage

dedicated to delivering exceptional workmanship and genuine customer care. Specialising in

performance and luxury vehicles

as well as

BMW Motorrad motorcycles

, we combine technical expertise with a personal, transparent approach. Whether it's routine maintenance or complex diagnostics, we take pride in every vehicle we work on, ensuring it performs at its best. Our goal is to provide a trusted, stress-free service experience that builds lasting relationships with our customers.

The Role:

Due to huge growth and increasing demand we're looking for a highly driven, organised and customer-focused

Service Advisor / Administrator

to join our team. This is a varied role that combines front-of-house customer service with office administration and accounts support. You'll be the first point of contact for customers, responsible for managing bookings, liaising with technicians, and ensuring the smooth day-to-day running of the workshop.

Key Responsibilities:

Greeting customers, answering phone calls and emails, and managing service bookings Preparing job cards and liaising with technicians on work progress Producing and sending invoices using

Xero

(or similar accounting software) Processing payments and maintaining accurate records Ordering parts and managing supplier invoices Maintaining MOT and service reminders General administrative support and office duties

About You:

Previous experience in a

customer service or administrative role

(essential) Experience using

Xero

or similar accounting software (essential)

Motor trade experience

(preferred but not essential - training can be provided) Strong organisational skills and attention to detail Confident communicator with a friendly, professional manner Able to work independently in a small team environment

What We Offer:

Competitive hourly rate based on experience Supportive team environment Opportunities for further growth and Extra hours based on business performance Staff discounts on vehicle servicing and repairs Free on-site parking
If you're organised, personable, and enjoy working in a busy and varied role, we'd love to hear from you.

Job Type: Part-time

Pay: 13,520.00-15,600.00 per year

Expected hours: 20 per week

Work Location: In person