Job Description

To inform, inspire, and support customers through high-quality demonstrations of Everhot products in the showroom or via virtual means, while ensuring a seamless and professional customer experience from initial enquiry through to product delivery and installation. The role combines showroom presentation, customer service, scheduling, and administrative responsibilities.

Key Responsibilities

Customer Engagement & Product Demonstration

Deliver engaging and informative product demonstrations in the showroom and virtually. Inspire and advise customers, offering creative ideas and insights into the Everhot product range. Respond to telephone and online enquiries in a timely, professional manner. Send out brochures and follow up with potential customers. Maintain excellent showroom presentation, ensuring a welcoming, picture-perfect environment at all times.

Customer Service & Communication

Act as a primary point of contact for all incoming visitors and phone calls to the site. Manage communications regarding bookings, changes, and after-sale support. Maintain a professional and friendly manner when interacting with customers, suppliers, and colleagues. Liaise with customers and delivery sub-contractors to coordinate seamless installations and deliveries.

Delivery Scheduling & Coordination

Schedule all Everhot product deliveries in alignment with production capacity and customer expectations. Liaise with 3rd-party logistics providers to ensure timely delivery and adherence to Everhot service standards and SLAs. Ensure clear and consistent communication between all involved parties throughout the delivery process.

Administration & Office Support

Become proficient in the use of CRM systems to manage customer records and orders. Maintain accurate, well-organized customer files and records. Handle incoming and outgoing post daily. Undertake a variety of general administrative tasks to support the showroom and wider business operations. Ensure compliance with company policies, procedures, and health & safety standards.

Expectations

Present yourself smartly and professionally at all times. Maintain a proactive, customer-focused attitude. Demonstrate flexibility in adapting to the needs of the business. Collaborate effectively with team members to deliver exceptional service. Uphold the Everhot brand through every customer interaction.

Additional Notes

This role may include other duties not specifically listed above, as reasonably required by the needs of the business. A flexible, team-oriented mindset is essential.

Job Type: Full-time

Benefits:

Company pension Free parking Life insurance On-site parking
Work Location: In person