Job Description

Customer Service Advisors (Contact Centre)

Employer Trafford Council


Address 4th Floor, Sale Waterside, Sale M33 7ZF


Salary Band 3-4 FTE 25,989- 31,022


Working Pattern Full and Part Time Position between 9-5pm on Rota basis


Working hours 36.25 Full Time/Various


Contract type Permanent and Fixed Term



We currently have several exciting vacancies within our Customer Contact Centre, based at Waterside office in Sale


This extremely busy department provides an essential front-line service dealing with high volumes of inbound telephone calls also signposting and redirecting calls with some email and social media





We are inviting candidates to submit an Expression of Interest for the Customer Service role at Trafford Council. To be considered for an invitation for an interview, you must meet the following requirements:

Length: No more than one side of A4*

Content: Please include details addressing the essential criteria for the role as outlined in the role profile, specifically:(please refer to the role profile for exact minimum requirements)*
+ Your education
+ Your customer service work experience and skills

Motivation: Please explain why you want this role at Trafford Council*

Authenticity: Please do not use AI generated content, we are looking for genuine, authentic applications.*

Please email your expression of interest to

atmcc@trafford.gov.uk

Interviews will be face to face and include an assessment and a Role Play.

Please bring photo ID, original copies of your education certificates to the interview and C.V.

Please be aware that we may close this vacancy early if a high volume of applications is received (no feedback available), employment to commence in January 2026, previous applications need not reapply

About us

Trafford Council and its partners in the public, private and third sectors are embarking on a vision which sees us working together to close inequality gaps and maximise Trafford's huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford.


Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We're keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

About you

We are looking for individuals who are passionate about delivering excellent customer services to our residents, visitors, businesses and partners. Candidates will need to be empathetic, enthusiastic and have a motivated approach to deliver a great customer experience for all our customers. We are looking for team players that are able to work well under pressure, have excellent interpersonal and communication skills, plus a positive attitude. You will need to be numerate, literate, punctual and pro-active and take ownership of your actions.


Flexibility will be required to work between the hours of 9.00am - 5.00pm Monday to Friday to meet the needs of the service.

About the role

This busy department provides a front-line service dealing with inbound calls, emails and social media enquiries from our customers. You will be working within a fast-paced Call Centre environment dealing with enquiries for Council Services including - Council Tax, Benefits, Planning, Elections, Adult Social Services, Blue Car Badge and Libraries, providing accurate advice to enable customer query resolution at the first point of contact.

Additional Information

To work on a rota basis, Monday to Friday between the hours of 9am- 5pm A basic DBS check with be required. Potential for hybrid working at home and in the office

About the benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.





To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)





If you are applying under the Guaranteed Assessment Scheme then you need to show that you meet the essential requirements of the job as set out in the 'About You' section of the role profile. You may be given the opportunity to demonstrate your skills, talent and abilities at an interview or other form of assessment.

OTHER RELEVANT INFORMATION

Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com



For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk).

Please note we are not a licensed sponsor and we won't be able to support with your work visa.

Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)