Job Description

Job Introduction

Are you a customer focused individual who would enjoy working as part of a team in a front line service?


We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to advise residents across a range of our different services, such as benefits, council tax, parking and waste.

What will you be doing?

Providing customers with prompt, effective and courteous front-line services via telephone, email and in person Promoting and supporting East Herts online services, whilst offering assisted self-service for customers without the means or ability to use online self-service applications without support Using technology; including CRM, service-specific case management systems, the internet, intranet and social media to access information in order to respond to customer queries

As an ideal candidate, you will have:

NVQ Level 2 in Customer Service or equivalent experience Ability to multi-task whilst remaining calm and professional in a pressurised, fast-paced customer service environment Experience of dealing with difficult customers and sensitive information Competency in using IT systems, including Microsoft Office Strong communication and interpersonal skills

What can we offer you?

A stimulating and supportive work environment Flexible working arrangements, including flexi-time 26-29 days annual leave rising to 34 days with 5 years' local government service Employee well-being programme

Please note that working up to two days per week in the Hertford and/ or Bishop's Stortford office is essential. Part time working will be considered. Optional part-time home-working is available following training and performance review.

How to apply

For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Alex Cook, Customer Services Manager, on 01992 531412.


Closing date: 25 January 2026


Interviews will be held on: TBC



We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.