Job Description

We are looking for Customer Service Advisors to join our Customer Service team in Lisburn.

Our Customer Service team is made up of around 40 employees who work on an individual and team basis to deliver excellent customer service to our trade customers. Responsibilities in the team include resolving customer queries by phone and email, processing orders, administration and checking stock levels.

Our Customer Service Advisors work closely with Product Coaches, Team Managers and other departments, to develop and maintain outstanding product knowledge across our wide range of window covering offerings.

The working hours are as follows:

Week 1 - Monday to Wednesday | 7:30 AM - 5:30 PM, Thursday | 7:30 AM - 5:00 PM.

Week 2 - Tuesday to Thursday | 7:30 AM - 5:30 PM, Friday | 7:30 AM - 5:00 PM.

The successful Customer Service Advisors will undertake a 6-week induction and training programme. Once employees are competent in their role, they have the opportunity to work remotely 1 day a week.

As well as a starting salary of 12.50 per hour, our employees avail from our enhanced benefits package:

Enhanced annual leave with additional for long service

Attendance rewards- quarterly 50

Loyalty bonus- annual

Long service awards

Paid medical appointment allowance

Health Shield benefit upon 6 months service

Discount on company products- up to 50% upon 6 months service

Vitality leisure corporate discount

Employee referral scheme

Life assurance upon 1 years service

Employee recognition schemes

On-site parking

Hybrid working opportunities after training

Is this role for you? Do you have:

At least 1 year's experience in a customer focused role

Effective English written and verbal communication skills

High level of computer literacy including experience of Microsoft packages

Ability to work accurately under pressure and within strict deadlines

Good problem-solving ability and ability to work on own initiative

Strong attention to detail.

For full details on this opportunity please visit the careers section of our website:

https://www.decora.co.uk/careers/

To Apply

Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the 'Apply Now' button below.

Closing date:

Friday, 25th July.

*Applicants should be able to provide proof that they have a right to work in the UK.

This role is office based in Lisburn, Co Antrim.

Applicants please note: We reserve the right to enhance the above criteria to facilitate shortlisting.

Decora is an equal opportunities employer and is committed to supporting an inclusive workplace. Should applicants require adjustments during the application and/ or interview process please reach out to our Recruitment Team via phone or email.

Recruitment agencies please note: Where recruitment agency assistance is required our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Additional pay:

Loyalty bonus Quarterly bonus
Benefits:

Additional leave Casual dress Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Store discount
Experience:

Customer service: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Lisburn (preferred)
Work Location: In person

Application deadline: 25/07/2025
Reference ID: CSA/07.25