Job Description

Customer Service Agent - Hybrid Working

Location:

Croydon (within a 10-mile radius)

Job Type:

Full-time, Hybrid (after probation)

Salary:

24,570 per annum + up to 500 monthly bonus

Join Our Team at CCSCollect!

CCSCollect is a well-established and successful Debt Recovery company based in Croydon. We work with leading organizations, including the Public Sector, to help manage overdue accounts while ensuring a professional and empathetic customer experience.

We are looking for Customer Service Agents based in London or within a 10-mile radius of Croydon to join our dynamic team. Due to commuting requirements, applicants outside this area will not be considered.

Why Join Us?

Full training provided - no experience necessary! Competitive salary with a

performance-based bonus

of up to

500 per month

Hybrid working available after a

3-month probation

period Career development and ongoing support

The Role

As a Customer Service Agent, you will:

Engage with customers to discuss outstanding accounts Negotiate affordable repayment plans Process payments and set up repayment arrangements Identify and support vulnerable customers where needed Handle customer complaints and queries professionally Manage a high volume of inbound & outbound calls
This role involves dealing with sensitive conversations and handling customer objections with

resilience

and

professionalism

.

What We're Looking For

We're seeking

motivated individuals

with:

Key Skills:

Strong verbal communication & active listening Attention to detail & data entry accuracy Ability to build rapport & handle objections professionally Confidence in problem-solving & negotiation

Ideal Traits:

Polite and professional telephone manner Ability to multitask in a fast-paced environment Empathy and patience when dealing with customers Strong computer literacy and record-keeping skills Resilience in handling sensitive and challenging conversations
Experience in a

contact centre or similar environment

is desirable.

Working Hours & Training

Full-time (37.5 hours per week)

Rotational shifts

: Monday to Friday, between

8:30 AM - 7:00 PM

Training

: Full attendance required for

5 weeks

, Monday to Friday (

9:00 AM - 5:00 PM

) at our Croydon office.

Annual leave requests

will not be considered during training.

Hybrid working available

after successfully completing the

3-month probation period

.

Benefits

Salary: 24,570 per annum (Full-time, 37.5 hours)

Bonus

: Earn up to

500 per month

based on performance

Holidays

: 23 days + bank holidays

Simply Health Plan

(including Employee Assistance Programme)

Company Pension

(4% employer & 4% employee contribution)

Monthly incentives & rewards

Job Type: Full-time

Pay: From 24,570.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Sick pay Work from home
Education:

GCSE or equivalent (required)
Experience:

customer service: 1 year (required)
Work Location: Hybrid remote in Croydon CR0