Job Description

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Description

As an

award-winning specialist insurance company

, focused on travel, we're looking for experienced and passionate Customer Service Agents, dedicated to delivering exceptional service and a future potential career in financial services.

Our exceptional

FIVE STAR

Trustpilot rating is underpinned by our commitment to delivering an excellent customer experience. Prompt, professional handling of our inbound calls is key to this role and supports

98%

of our customers rating us as Great or Excellent.###

Why Join Us?

Specialised Expertise:

Be part of a company known for its ability to cover 99% of declared medical conditions, providing peace of mind to travellers who might struggle to find adequate cover elsewhere.

Competitive Salary:

Base salary of 25,000 to 28,000.

Earnings Potential:

Bonus potential of up to 200 per month.

Flexible Roles:

Full-time and part-time positions available (subject to a full-time training period of up to 5 weeks).

Hybrid Work Model:

Eligible for hybrid working after completing probation and meeting KPIs.

Generous Holiday Allowance:

33 days of annual leave (including bank holidays and a day off for your birthday!).

Comprehensive Benefits Package:

Includes a company-paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, and more.

Professional Growth:

Access to extensive training on AllClear Travel Insurance products, customer service techniques, and the intricacies of covering pre-existing medical conditions, with opportunities for career advancement.

Supportive Environment:

Be part of a collaborative and encouraging team culture in a company committed to transparency, empathy, and inclusivity.

Convenient Location:

Easy access to bus routes and trains


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Key Responsibilities

Serve as the first point of contact for customers, delivering

excellent customer service

via

phone, email, and live chat

. Address customer

enquiries, concerns, and complaints

, providing effective solutions in a timely and professional manner. Handle customer complaints, ensuring resolution and

customer satisfaction.

Utilise

live chat systems

or similar platforms to assist customers and manage queries efficiently. Maintain a

professional telephone manner

and communicate effectively with customers, through both written and through voice. Ensure customer satisfaction by going

above and beyond

to meet their needs and deliver exceptional service. Proficiently use

Microsoft Excel, Word, and the internet

to support customer service tasks.


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Benefits

Extensive Training Flexible work Bonus Scheme Health Cash Plan Cycle to work Scheme Techscheme 33 days holidays including bank holidays Convenient Location


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About AllClear Travel Insurance

AllClear Travel Insurance is a leading provider specialising in coverage for individuals with pre-existing medical conditions, operating with the mission that everyone has the right to travel. Since its establishment in 2000, AllClear has expanded its reach, now operating five offices and employing over 400 staff members. The company has proudly assisted over 3.5 million travellers in obtaining the insurance they need, offering policies that cater to all medical conditions, ages, and destinations.


Recognised as one of the top 10 insurance companies to work for, AllClear offers a dynamic and fast-paced work environment where employees have the opportunity to engage in exciting projects and collaborate with a talented team. The company is committed to fostering a supportive and inclusive workplace culture, providing competitive salaries and benefits packages, flexible work arrangements, and professional development opportunities.


AllClear's commitment to excellence has been recognised with numerous industry awards, including Personal Lines Broker of the Year at the UK Broker Awards, the Broker Innovation Awards, and multiple customer service accolades. The company has also achieved a 1-Star Accreditation from Best Companies in 2024, reflecting its dedication to employee satisfaction and workplace excellence.

For those interested in joining a company that values integrity, customer-centricity, innovation, and knowledge, AllClear encourages prospective candidates to explore current openings and consider becoming part of their mission-driven organisation.