Job Description

Your Next Move? Be the Voice of Regal!

Join Regal Gaming Technologies as a Customer Service Agent!

At Regal Gaming Technologies, we're proud to be the UK's leading supplier of gaming and amusement machines to the hospitality industry. Our customers rely on us to keep things running smoothly - and that starts with you.

We're looking for friendly, efficient, and customer-focused individuals to join our brilliant Service Control team as Customer Service Operators. In this vital role, you'll be the calm voice on the line when our customers call in - answering queries, logging service requests like a pro, updating our systems, and making sure the right info gets to the right team. You'll follow up, keep things ticking, and make every customer feel like a VIP.

The Role:

Part-time: 17.5 hours per week

Worked over a

3-week rota

Weekend shifts

: 5:00-9:30 AM, 9:00 AM-3:00 PM, and 3:00-9:00 PM

Various shifts available

Based at our Head Office in Preston

Extra shifts?

Possible! We love team players

What you'll love about working here:

A supportive and fun-loving team that's got your back
A role where your communication skills shine
Real structure and training - we set you up to succeed
Ongoing development and opportunities to level up
A company that's growing and respected in the industry

What we're looking for:

A professional, warm telephone manner
Great listening and clear communication skills
Strong attention to detail and organisational ability
Confidence using basic software like Outlook, Excel and Word
Stay cool under pressure - always friendly

If you've worked in a call centre, reception, retail, hospitality - or you just have a knack for making people feel heard and supported - we want to hear from you!

Join a team where

good people do great work

, and where your voice really makes a difference. Let's build better - together.

Find out more at

www.regalgaming.co.uk/careers

Regal Gaming Technologies - Building Better Together

Job Type: Part-time

Pay: 11,593.40 per year

Benefits:

Company pension
Work Location: In person