Job Description

Job Category: Non-Teaching
:
(PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS)
Department: Adults and Communities - Care Pathway
Worker Location: County Hall, Leicestershire / Hybrid
Working Hours: 37 hours per week - Monday to Friday
Contract Type: Permanent
Responsible To: Home First Team Leader
Salary: Grade 7 - 26,832 - 28,146 Per Annum (pro rata for part time)
Closing Date: Tuesday 28th October 2025
Are you passionate about making a real difference in people's lives?
We are seeking a dedicated and compassionate Customer Service Agent to join our Adult Social Care team within the Home First Hospital Discharge service.
If you are enthusiastic, caring, and eager to contribute to a supportive environment, we would love to hear from you.
Job Purpose:
The position forms part of our hospital discharge team and will provide advice and information to people and partners accessing our services whilst data inputting and maintaining accurate records.
About You:
The ideal candidate will have excellent communication skills, an ability to use IT systems, a person-centred approach, and experience in delivering high quality customer service. You will work alongside a committed team to ensure the highest quality of care and support is provided at all times.

• Experience of working in a customer facing role.
• Experience of working effectively as part of a team.
• Able to utilise information technology
• Organised, and able to respond to conflicting demands and to prioritise work
• Excellent written and verbal communication skills
• Fast and accurate keyboard skills with good attention to detail

We would also expect you to share and will ask you to evidence when you have demonstrated them as part of the interview process.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.
For more information or an informal discussion, please contact:
Darsha Patel - Team Manager
Telephone: 0116 305 7972
Email:
OR
Jenny Pick - Strategic Service Manager
Telephone: 0116 305 4046
Email:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre:
By applying for this post, you agree to our
About Us:
About Leicestershire County Council
Leicestershire County Council is a and organisation. In August 2021, we also signed up to the . We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Skills Required