Job Description

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.
To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.
? Customer Service Agent - More2Life (Key Group)
? Preston | ? Fully Onsite | ? 25,070 | ? Monday-Friday
Are you passionate about delivering brilliant customer experiences? Looking to join a reputable, growing financial services provider where you can build a long-term career?
More2Life, part of Key Group, is hiring and this could be your next step.
For over 25 years, Key Group has been helping people unlock a better retirement. More2Life is now one of the UK's leading lifetime mortgage lenders, supporting thousands of customers every month from our Preston HQ.
We're looking for a Customer Service Agent to join our Servicing team, someone who enjoys helping customers, thrives in a busy environment and takes pride in getting things right.
? What You'll Be Doing
In this role, you'll be the friendly voice on the end of the phone, supporting customers with their lifetime mortgages and making sure each interaction is clear, reassuring and well-handled.
You will:

• Manage inbound calls from existing customers
• Record accurate notes and information on our CRM
• Work closely with specialist servicing teams to resolve queries
• Provide guidance and support with professionalism and empathy
• Deliver service levels that reflect our values and reputation

? What We're Looking For
You'll be great at this role if you have:

• Strong customer service experience in a phone-based environment
• Confident communication skills -- clear, friendly and patient
• Good IT skills, especially Outlook and Word
• The ability to stay organised, calm and accurate under pressure
• A collaborative mindset and a desire to continuously improve
• Experience in financial services or mortgage administration is beneficial, but not essential -- full training is provided.

? Why Join Key Group?
You'll join a business that values growth, celebrates good work and offers real progression opportunities.
You'll also enjoy:

• 23 days holiday + bank holidays (rising to 28 with service)
• Wellbeing day and a charity volunteering day
• Holiday purchase scheme
• Progression opportunities
• Generous pension scheme (5% employee, 8% employer)
• Simply health cover and life assurance
• Enhanced maternity, paternity and adoption packages
• Access to a huge number of discounts including retail, food & drink and much more
• Staff referral scheme (1000 per referral)

? Who We Are
At Key Group, our values shape every interaction:
Ambitious | Supportive | Personal | Integrity | Responsive | Expert
If these reflect how you work -- you'll feel right at home.
Ready to Apply?
If you'd like to join a trusted organisation making a meaningful difference to customers' lives, we'd love to hear from you.

Skills Required