Job Description

Customer Service Agent - Do you love helping people and take pride in achieving great results through outstanding customer service?

Location:

Sunderland, next to transport links

Contract type:

Full time, permanent position

Salary:

12.21 per hour

Are you ready to be Betr?

At Betr Outsourcing we are committed to providing exceptional service and building long-lasting relationships with our customers, we're looking for passionate individuals to join our Customer Service team. If you have a positive attitude, excellent communication skills, and enjoy helping people, we want to hear from you!

What's in it for you:

Paid training (completed)

- Plus professional development and ongoing support.

Progression opportunities

- 100% of our Team Managers are promoted internally.

Holidays

- 28 days inclusive of bank holidays.

Supportive and inclusive work environment

- Focus on teamwork and vibrant working environment.

Referral bonus

- Earn up to 300 when you refer a friend!

Plenty of perks

- Individual & Team incentives. Summer party & Winter awards ceremony. Auto-enrolment pension scheme. Access to our wellbeing platform JAAQ.

Position overview:

As a Customer Service Agent, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring that their experience is always top-notch. You will play a key role in maintaining customer satisfaction and fostering strong relationships. Your ability to listen, understand, and respond effectively to customer needs will be crucial to your success.

What you'll be doing:

Build rapport with customers and identify their needs through effective questioning techniques. Address customer concerns effectively. Communicate through a variety of communication channels such as emails and telephone.

What we're looking for:

Customer-Focused:

Proven experience in a customer service role

Communication Skills:

Strong verbal and written communication skills

Problem-Solving:

Excellent troubleshooting and problem-solving skills

Empathy & Patience:

A positive, empathetic, and patient approach

Team Player:

Ability to work collaboratively within a team environment, contributing to the overall success of the department

Flexibility:

Ability to adapt to a fast-paced and ever-changing environment

How to apply:

Ready to join a company that puts its people at the heart of everything it does? APPLY NOW and submit your CV today to be considered.

Join us in shaping the future of the energy industry and making a difference in the lives of our customers.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking Referral programme Transport links
Schedule:

Monday to Friday Overtime
Work Location: In person