Job Description

The employer is a well-established organisation within the financial services sector , who are based in Southampton. They are known for their commitment to providing excellent customer care and fostering a professional and supportive work environment.
The key responsibilities for the Customer Service Agent role are:

• Responding to customer inquiries via phone, email, and live chat in a timely manner.
• Providing accurate information on financial products and services.
• Resolving customer complaints by identifying solutions and escalating when required.
• Documenting customer interactions and maintaining updated records in the system.
• Collaborating with internal teams to ensure customer satisfaction and issue resolution.
• Adhering to company policies and compliance regulations within the financial services industry.
• Proactively identifying opportunities to improve the customer experience.
• Participating in training sessions to stay updated on products and procedures.

Local role based in Southampton Great opportunity to working a well established company
A successful Customer Service Agent should have:

• Previous experience in a customer service role, preferably within financial services.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a customer-first mindset.
• Attention to detail and the ability to handle multiple tasks efficiently.
• Familiarity with computer systems and customer relationship management tools.
• A proactive and professional attitude in all customer interactions.

The employer is a well-established organisation within the financial services sector. They are known for their commitment to providing excellent customer care and fostering a professional and supportive work environment.
The Customer Service Agent will receive the following:

• A competitive salary ranging from 25,000 to 28,000 per annum.
• A permanent position with opportunities for career progression.
• A supportive and professional working environment in Southampton.
• Access to training and development programmes to enhance your skills.
• Comprehensive benefits package (details provided during the interview process).

If you are passionate about customer service and are looking for a role within the financial services sector in Southampton, we encourage you to apply today!

Skills Required