Job Description

Location:

Glasgow City Centre, George Square.

About you?

Do you have the ability to relate to people from various backgrounds? Are you a good listener and someone who is self-motivated? Yes, then EP Financial Solutions is looking for you to join our growing Contact Centre team.

Treating Customers Fairly

is what we do. We are here to help and treat customers with fairness, understanding, and compassion. At EPFS, our focus is on active listening, a critical component to understanding, recognising, and responding to customers' needs with genuine empathy.

This role is using those skills on behalf of a well-known client to empathetically support their customers who may be in financial difficulty. Interactions are handled under our clients brand with full comprehensive training provided.

What we offer:

A basic package of

26,208.

Enhanced to

29,508

by achieving quality standards. Our incentive and bonus programmes are linked to attainable quality standards, quality is measured on understanding, recognising, and responding to customers' needs. Helping customers ensures your OTE is achieved. Modern office with

Hybrid working

available after completion of your six months probationary period. Recognition and Awards. Life Assurance. WeCare Employee Assistance programme supporting medical, mental health and wellbeing. Access to an extensive learning catalogue of courses related to personal and/or professional development. Company Pension. Shifts: Available for

Monday to Friday between 8am and 6pm

(working week is 40hrs). Please note, classroom training is initially 9am to 5:30pm Mon-Fri for a minimum of five weeks. Future shift patterns may cover Mon-Fri between 8am and 8pm and rotational (1 in 4) Saturday between 9am and 1pm.
Experience in customer service is required, while full training will be provided on joining. What you will require:

Call center experience Clear CRB and a satisfactory Credit Check Full and satisfactory employment references Confident with the ability to work well under pressure and excellent communication skills

About us?

Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our goal is simple: to deliver compassionate, affordable, and sustainable solutions.

We understand that life happens. That's why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer's individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation.

Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies who are Headquartered in Edmonton, Alberta Canada with operations in Canada and the UK. Everyday People are changing the way revenue cycle management agencies work by enhancing our client services with affordable financial products and literacy programs.

Job Types: Full-time, Permanent

Pay: 26,208.00-29,508.00 per year

Benefits:

Additional leave Canteen Company events Company pension Health & wellbeing programme Life insurance Referral programme
Experience:

customer service: 1 year (required)
Work Location: In person

Reference ID: EPFS:24Nov25