Job Description

Location:

Glasgow City Centre, George Square.

We have positions available in two well-known clients to empathetically support their customers who may be in financial difficulty. Interactions are handled under our clients brand with full comprehensive training provided.

About you:

Do you have the ability to relate to people from various backgrounds? Are you a good listener and someone who is self-motivated? Yes, then EP Financial Solutions is looking for you to join our growing Contact Centre team.

Core responsibilities:

Engage with customers in financial difficulty by handling high levels of inbound and outbound calls and sending emails with the greatest level of care. Managing and reducing customer arrears through proactive engagement and tailored support. Negotiating realistic and fair repayment arrangements in line with policy and regulatory standards. Identifying signs of vulnerability or financial hardship. Keeping accurate records of all customer interactions. Ensuring all work complies with regulatory requirements, including data protection and consumer credit legislation.

What we offer:

A basic package of

26,208.

Enhanced to

29,508

based on length of service and achieving quality targets' Expected start date

19th January 2026

Modern office with

Hybrid working

available after completion of your six months probationary period. Our incentive and bonus programmes are linked to attainable quality standards, quality is measured on understanding, recognising, and responding to customers' needs. Helping customers ensures your OTE is achieved. Recognition and Awards. Life Assurance. Employee Assistance programme supporting medical, mental health and wellbeing. Access to an extensive learning catalogue of courses related to personal and/or professional development. Company Pension. Shifts: Available for

Monday to Friday between 8am and 8pm

and

Saturday between 9am and 1pm (1 in 3)

- Please note, classroom training is initially 9am to 5:30pm Mon-Fri for a minimum of four weeks.

Essential skills

1 year call center and customer service experience is required Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages). Ability to work in a fast paced environment Clear CRB and a satisfactory Credit Check Full and satisfactory employment references Confident with the ability to work well under pressure and excellent communication skills

About us?

Treating Customers Fairly is what we do. We are here to help and treat customers with fairness, understanding, and compassion. At EPFS, our focus is on active listening, a critical component to understanding, recognising, and responding to customers' needs with genuine empathy.

Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our goal is simple: to deliver compassionate, affordable, and sustainable solutions.

We understand that life happens. That's why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer's individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation.

Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies who are Headquartered in Edmonton, Alberta Canada with operations in Canada and the UK. Everyday People are changing the way revenue cycle management agencies work by enhancing our client services with affordable financial products and literacy programs.

Application deadline: 05/01/2026

Reference ID: EPFS:19JAN26

Job Types: Full-time, Permanent

Pay: 26,208.00-29,508.00 per year

Work Location: In person