Job Description

Join Us in Making a Difference

At Your Leisure, we're on a mission to improve the health, wellbeing, and lifestyle of

everyone within our communities. If you're passionate about people, thrive in a fastpaced

environment, and ready to get stuck in and hit the ground running, we'd love to

hear from you.

About the Roles - PLEASE SPECIFY IF IT IS THE 20 OR 30 HOUR ROLE WHICH YOU ARE APPLYING FOR:

We are looking for one Customer Service Agent role working 20 hours over 3 or 4 days.

We're also looking for one enthusiastic and highly organised candidate to take our System

Support Agent role, working 30 hours over 4 days. This person will primarily be working with our Internal Systems & IT Lead to carry out administration tasks on our internal systems. We are looking for a conscientious and methodical team member who can quickly learn new systems and work to a structured schedule of deadlines. The successful candidate will be organised, able to manage their own workload, and demonstrate flexibility in handling a variety of tasks.

Most of our systems are bespoke to our organisation and industry, so prior experience

with them is not essential. Full internal training will be provided.

The successful candidate will also be a part of the friendly Customer Service team at

Discovery Park. Both roles will be the first point of contact for our customers, helping with:

Memberships and course subscriptions

Cancellations

General enquiries

Driving sales and promoting our services and promotions

Upselling, and promotional activity calls

What You'll Bring

Proven experience in customer service and/or sales

A confident, pleasant telephone manner

Strong written communication for email

A knack for picking up digital systems and using them efficiently

Excellent organisation and attention to detail

This is a shift-based role, including evenings and weekends, to ensure we provide the best

support to our customers and facility users.

If you think you've got what it takes, then we want to hear from you

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the

UK.

Your Leisure reserves the right to close the vacancy early once sufficient numbers and/or calibre of applications have

been received.

If you have not received any response or notification 21 days after submitting your application then you have not been

successfully selected, but do not let this deter you from applying for other roles within Your Leisure.

Job Types: Part-time, Permanent

Pay: Up to 12.38 per hour

Benefits:

On-site parking
Work Location: In person