Job Description

Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team in this pivotal role, you'll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers.
Salary: 40, 000 to 45,000
What You'll Do:

• Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery.
• Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality.
• Mentor & Develop: Coach and support your team to foster their growth and professional development.
• Collaborate for Success: Work with other teams to share insights and optimize performance.
• Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions.
• Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets.

Who We're Looking For:

• Natural leader with strong motivational skills
• Excellent communicator with both customers and colleagues
• Detail-oriented with a commitment to high-quality service
• Experience in customer service processes and best practices
• Strong organizational skills with the ability to thrive in a fast-paced environment
• Previous experience in a leadership role

Why Join us?

• Opportunity for growth within the company
• Supportive and forward-thinking team environment
• Make a tangible difference to customer experiences

Ready to take the next step in your career? Get in touch with the team on 02085497212 or submit your CV using the link below

Skills Required