Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.


This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Job description

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Join us as a Customer Service Analyst, Audits

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You'll be actively participating in initiatives to improve customer service, processes and procedures You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role You'll work in audit team where our main purpose is to issue an audit confirmation letters to the auditors in a timely manner and is a great starting point of your career in Finance If you don't currently live in Jersey, you'll need to specifically state in your CV that you have the right to live and work here to be considered for this role This position is available for a period of 9 months

What you'll do

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In this key role, you'll be providing crucial support to customers and colleagues in our customer service and operations team . You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.


You'll also be:

Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centres, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences

The skills you'll need

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To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.


You'll also need:

Experience of analysing and using data The ability to convey information in a simple and understandable way Experience using Microsoft Office, including Excel and Word * The ability to learn new skills within customer service and operations environment