Job Description

Customer Service Analyst

============================

Number of vacancies
1
Location
Hindlip
Grade
E
Salary
32,247 - 37,692
Working pattern
Weekdays
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Permanent
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Job Advert
We're on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.


The main purpose of the role is to provide excellent first level customer support through taking calls, handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with the ICT customer service objectives.

Customer Service Analyst is an office based role

This is a CV only process - please ensure your employment history is up to date.

The closing date for this post is 12 noon on Tuesday 30th September 2025

Why work for us?

26 days Annual leave (increasing to 31 after 5 years' service) + bank holidays Generous pension scheme Health and wellbeing, occupational health services, staff networks and an Employee Assistance Programme. Police Mutual, affordable private healthcare and other savings. Gym membership discounts. Discounts on Electric Vehicles and Cycle to work scheme. Register for a Blue light card - over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards

of working for West Mercia Pol

ice, please go to

our website.

We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop)


Internal applicants who need redeployment will be offered positions ahead of other candidates, subject to them passing a selection process

*

Photo ID will be required at interview so please follow this

link

if you do not have a photo driving licence or passport (can be expired)