Job Description

P&J are looking for an organised and motivated Customer Service and Approved Contractor Administrator, to join our team based in Queenborough, you will work closely with our MD. You will be managing the customer service email inbox and liaising with internal departments to gather data to enable you to reply to customer queries and resolve any issues. You will also be collating data to enable you to complete approved contractor and approved supplier application forms, RAMS and maintain our accreditations

Duties

Respond in a professional manner to client customer service queries by phone and email Achieving a good knowledge of our products and services Complete application forms for accreditations and approved contractor status Troubleshooting and resolving client queries Building and maintaining internal staff relationships whilst holding colleagues to account for timely replies to enable you to respond to customer service queries. Update and provide RAMS on request to clients Maintain Controlled documents.

Required Experience &

Qualifications

Experience in completing approved contractor documents and RAMs would be advantageous. Advanced MS word skills essential along with excellent written and spoken English. You will be an effective team player, with excellent customer service skills. Have a confident telephone manner

Personal Qualities and Attributes

An eye for accuracy and detail and to communicate clearly with clients at all levels. You should be eager to learn and progress, keen to develop a career. Happy to hold colleagues to deadlines and ensure prompt replies to customer service queries

Career development

Excellent potential for applicant with right aptitude.

We will consider part time applicants as well as full time

Please email your CV and a covering letter.

Job Types: Full-time, Part-time, Permanent

Pay: 27,000.00-30,000.00 per year

Additional pay:

Commission pay
Benefits:

Additional leave Casual dress Cycle to work scheme Free flu jabs On-site parking
Schedule:

Day shift Monday to Friday No weekends
Experience:

Drafting RAMs: 1 year (required) Approved Supplier / Contractor Application Completion : 1 year (required) Customer service: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: TECH SALES