Job Description

Customer Service Administration Assistant Full Time - Immediate start available

Working Pattern (4-Week Rotating Rota):

Week 1:

Monday: 11:00am - 6:30pm

Tuesday: 9:00am - 5:00pm

Thursday: 9:00am - 5:00pm

Friday: 11:00am - 6:30pm

Saturday: 9:00am - 4:00pm

(Day off: Wednesday & Sunday)

Week 2:

Monday: 11:00am - 6:30pm

Tuesday: 9:00am - 5:00pm

Thursday: 9:00am - 5:00pm

Friday: 11:00am - 6:30pm

Sunday: 9:00am - 4:00pm

(Day off: Wednesday & Saturday)

Week 3:

Monday: 11:00am - 6:30pm

Tuesday: 11:00am - 7:00pm

Wednesday: 9:00am - 5:00pm

Thursday: 9:00am - 5:00pm

Friday: 11:00am - 6:30pm

(Day off: Saturday & Sunday)

Week 4:

Monday: 9:00am - 5:00pm

Tuesday: 9:00am - 5:00pm

Friday: 9:00am - 5:00pm

Saturday: 9:00am - 4:00pm

Sunday: 9:00am - 4:00pm

(Day off: Wednesday & Thursday)

Total 38 hrs per week

Rate of pay: 13.00 ph

Role Overview:

We are looking for a highly proactive and communicative individual to join our team, ensuring seamless guest experiences while supporting daily operations and engagement. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in keeping everything running smoothly--whether it's assisting guests, handling operational updates, or contributing to our brand presence online.

Key Responsibilities:

Guest & Team Support:

Act as a key point of contact for guest queries and concerns via email, whatsapp and phone Ensure any issues are addressed promptly and efficiently. Communicate with various departments and help schedule work Facilitate communication between team members and external suppliers. Confident speaking with potential customers and current guests over the phone.

Operational Coordination:

Support reporting, scheduling, and key operational tasks. Ensure information is up-to-date and accessible to relevant teams. Help maintain smooth workflows across departments.

Social Media & Brand Presence:

Assist with first-response social media engagement (e.g., answering guest questions, responding to reviews). Support the marketing team with last minute posting and scheduling

Skills & Qualities:

Strong

communication and interpersonal

skills. Ability to

think on your feet

and resolve challenges proactively. Organised, detail-oriented, and able to

manage multiple priorities

. Strong with

technology.

Passionate about

guest experience and hospitality

.
This role is perfect for someone with a background in

hospitality, front-of-house management, or reception leadership

, who thrives in a fast-paced environment where no two days are the same. If you're used to juggling guest interactions, coordinating with multiple departments, and ensuring smooth day-to-day operations, this could be an ideal fit. We're looking for a people-focused problem solver--someone who can handle guest inquiries with warmth and professionalism, manage bookings and schedules efficiently, and liaise with teams across housekeeping, maintenance, and administration.

You'll need to be highly organised, tech-savvy, and proactive, always looking for ways to enhance the guest experience and improve operational efficiency. This is a hands-on role that requires adaptability, quick thinking, and a genuine passion for hospitality. If you enjoy variety, take pride in delivering outstanding service, and love being the go-to person who keeps everything running smoothly, we'd love to hear from you!

What We Offer:

5.6 weeks of holiday each year Staff discounts and referral bonuses Fun staff events and family swim sessions

A Little About Us:

Hesdin Estate is nestled in the beautiful Wiltshire countryside near Chapmanslade. Our 20-acre estate features five luxury self-catering accommodations, with plans to grow. And let's not forget our adorable animal residents--alpacas, pigs, and goats--who are always happy for a little attention!

We LOVE cake at Hesdin! What's your favourite? Let us know in your cover letter - it might just be the most important question we ask!

Interested?

We'd love to hear from you! Send us an email at Hello@hesdinestate.co.uk or drop a WhatsApp message to 07985 141732 to get starte

Job Type: Full-time

Benefits:

Company pension Employee discount Free parking On-site parking Referral programme
Work Location: In person