Job Description

Customer Service and Administration Representative (18-Month Maternity Cover)

Hammond Professional Indemnity Consultants Limited - Ashton-Under-Lyne

We are looking for a Customer Service and Administration Representative to join our team on an 18-month fixed-term maternity cover contract. This is an excellent opportunity for someone with strong administrative or customer service experience to gain valuable exposure within the insurance sector.

Job Overview:

The successful candidate will support the business with administrative tasks and provide high-quality service to our established client base. You'll handle client queries efficiently and professionally, ensuring a smooth experience from start to finish.

Key Responsibilities:

Provide first-line telephone support to clients Identify customer needs and recommend suitable insurance products or services Prioritise and manage new enquiries within strict service level agreements Handle policy renewals and mid-term adjustments Carry out post-completion administrative duties Process payments and manage invoicing Work collaboratively with the team to maintain high service standards

Skills & Experience Required:

Previous experience in customer service or administration (insurance experience preferred but not essential) Clear and professional telephone manner Ability to understand and explain policy details confidently Strong organisational skills with the ability to multitask Proficiency in Microsoft Office GCSEs in English and Maths (essential) A calm, flexible, and team-oriented approach under pressure

Job Details:

Contract Type:

18-month fixed-term maternity cover

Hours:

Monday to Friday, 09:00 - 17:00 (35 hours per week)

Salary:

Up to 23,000 per year (dependent on experience)

Location:

Office-based in Ashton-Under-Lyne

Start Date:

ASAP
Job Types: Full-time, Temporary

Pay: Up to 23,000.00 per year

Benefits:

Casual dress Company events Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

Ashton-Under-Lyne: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

customer service: 1 year (required)
Work Location: In person