Job Description

Donaghy Bros is a thriving family ran business, trading since 1964. We are a multi-award-winning business, leading the way in electrical appliances in Northern Ireland.

We have an exciting opportunity for a highly motivated individual to work alongside our Dispatch and Customer Liaison Team.

Responsibilities:

The successful candidate will one of the front-line supports for the Websales & Dispatch Team.

Assist with the distribution and delivery of goods throughout GB & Ireland.

Handling general customer service enquiries, providing delivery updates, issuing tracking information & assisting with customer return and general administration work.

You will be dealing directly with our delivery and install partners

Booking and scheduling dedicated transport, completing transport and dispatch paperwork

Ensuring deliveries are completed in line with our customers' high expectations.

Requirements:

GCSE Maths and English at grade C or above (or equivalent) Experience of working in a customer service role

Strong phone and verbal communication skills along with active listening

Ability to work calmly and accurately under pressure

Maintaining a positive, empathetic, confident and professional attitude towards customers at all times.

Ability to manage and prioritise workload, while adhering to tight deadlines - while managing a high-volume of inbound calls and customer queries

Be self-motivated and have proven ability to work on own initiative and respond to challenges in a positive and persistent manner. Familiarity with CRM systems and practices and experience using Microsoft 365 Package

A knowledge of Magento software would be an advantage but not essential as training will be provided.

Job Type: Full-time

Pay: From 25,396.80 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person