Job Description

We are now looking for a candidate to provide a quality customer service experience to our customers, whilst supporting the External Sales Team with key accounts, export and inter company sales.
Main Tasks & Responsibilities:

• Professionally answer all calls promptly to our company standard and respond as appropriate to the nature of the call.
• Continually building strong and credible relationships with the external sales team and customers; acting with the highest integrity and professionalism.
• Provide a quality service in the administration and servicing of internal and external customers.
• Accurately take and process verbal orders, maximising sales at all opportunities via up selling or cross selling.
• Refer appropriate queries to external sales managers, with reference to specials orders and liaise closely with external sales managers regarding customer needs and expectations.
• Refer appropriate queries to the Internal Sales Manager or Head of Sales regarding export and inter-company orders.
• Accurately process orders using IT systems, and issue delivery orders -ensuring the system is continuously kept up to date
• Liaise closely and work in partnership with Zoo's Warehouse Manager and Supervisors and other departments, to track, make additions and amendments to orders and ensure orders progress where necessary.
• Deal with miscellaneous, technical or delivery issues on orders within your area of responsibility.
• Build and maintain own product awareness and identify areas of product training where necessary.
• Proactively contact customers both existing and new to obtain orders and/or to advise of promotions or products of specific interest.
• Develop and maintain strong working relationships with colleagues, visitors, customers and managers.

Key Skills:

• Strong communication skills.
• High level of customer service skills projecting a positive, friendly and professional attitude at all times.
• Attention to detail, organised and able to manage own workload.
• Competent use of Microsoft packages - Word, Excel and Outlook.
• Ideally access to own transport due to location.

Benefits:

• Competitive Salary
• 25 days holiday plus bank holidays
• Holiday purchase scheme
• Pension match up to 7%
• 4 x Salary Life Assurance
• Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
• Employee Assistance Programme
• Cycle to Work Scheme
• Free Eye Tests
• Volunteering and Team Building Days

Working Environment & Team Set Up: Primarily Office Based, with a team of 8 including the Sales Office Manager who you will be reporting to directly.
Join us and be part of a team where your safety is as important as your success.
Apply with HRGO

Skills Required