Job Description

Job description

We are an orthopaedic medical device company who serve customers across the UK and worldwide.

We now have an opportunity for an enthusiastic, customer-oriented candidate to join our established company based in our Redditch office.

We would require the candidate to have at least 2 years' experience in a similar role and live in close proximity to our offices in Redditch.

Duties to include, but not limited to;

Full management of customer service inbox and telephone calls, ensuring all incoming mail & calls are actioned/distributed accordingly. Record all UK and worldwide orders received by the company, using the company's bespoke ERP system. Pick and pack from warehouse and process through to invoiced status on Xero. Arrange despatch/collections of UK orders, using the company's preferred medical courier. Arrange despatch of worldwide orders, using the export shippers portals and dealing with any customs queries. Scheduling and planning of rotational loaned equipment and direct orders as detailed by customer's order. Inspection and replenishment of returned loan equipment from hospitals. Management of consignment stock held at hospitals. Maintain and provide key information for the department as requested by the Customer Service Manager. Provide support to the sales staff. Management of office suppliers and facilities. Comply with company procedures and specifications as defined by the Quality Management System, Standard Operating Procedures and Work Instructions.

Hours

: Full-time 8:30am - 5pm (Mon-Thurs) 8:30am - 4:30pm (Fri).

Education

:

GCSE or equivalent (preferred).

Experience

:

Customer service: 2 years (required).

Licence/Certification

:

Driving Licence (preferred).

Ability to Commute

:

Redditch (required).
Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Free parking Health & wellbeing programme On-site parking
Work Location: In person