Job Description

Company Overview

Eat Walk Tours is a leading provider in the tourism and hospitality industry, offering unique walking tours that highlight local food and drink experiences. Our mission is to deliver happiness to our guests by creating memorable and engaging culinary adventures.

Summary

We are seeking a dedicated Customer Service Representative to join our team at Eat Walk Tours. In this role, you will play a vital part in enhancing our guests' experience by providing exceptional service and support. Your contributions will help us continue to share the joy of local culinary delights with visitors.

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat. Assist guests with booking tours and provide detailed information about our offerings. Handle customer complaints with empathy and professionalism. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance guest experiences. Upsell additional services or products during customer interactions. Provide feedback on customer trends to improve service quality. Ensure all communication reflects our brand values.

Qualifications

Proven experience in customer service or a related field. Strong communication skills in English; proficiency in additional languages is a plus. Excellent phone etiquette and interpersonal skills. Ability to handle difficult situations with grace and professionalism. Familiarity with data entry and basic analysis skills is preferred. Enthusiasm for food, culture, and tourism.

Call-To-Action

If you're passionate about delivering exceptional service and want to be part of a team that creates unforgettable experiences, we invite you to apply today!

Job Types: Full-time, Part-time, Permanent, Temp to perm
Contract length: 12 months

Pay: From 24,500.00 per year

Expected hours: 10 - 40 per week

Benefits:

Additional leave Casual dress Company pension Employee discount Flexitime Free flu jabs Sick pay Work from home
Work Location: Remote