Job Description

Role:

Customer Service and Order Processing Specialist

Working Pattern: Full time, Monday to Friday - 9am-5pm, Office Based.

Location: Applied Nutrition HQ, Knowsley, Merseyside.

Reporting to: Administration Manager

Salary: 24,500

Overview

Applied Nutrition is Europe's fastest-growing lifestyle and sports nutrition company. We formulate and produce lifestyle and sports nutrition supplements, grab and go snacks, energy drinks for professional athletes, fitness enthusiasts and the gym lifestyle community. We also produce pharmaceutical-grade health, wellbeing and beauty nutrition products.

Due to our rapid growth, we are seeking a detail-oriented and customer-focused

Customer Service and Order Processing Specialist

to join our team. In this role, you will be responsible for providing exceptional service to customers while accurately processing and managing orders from start to finish. You'll serve as a key point of contact between customers, sales, and logistics to ensure smooth and timely delivery of products and services.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or chat Process customer orders, returns, and exchanges accurately in the system Monitor and manage order status, shipping, and delivery timelines Resolve customer complaints and issues effectively and professionally Coordinate with internal departments such as Sales, Warehouse, and Logistics Maintain detailed records of customer interactions and transactions Provide product and service information to customers Assist in maintaining current and accurate product and pricing information Identify and escalate priority issues to the appropriate team members Follow up on customer interactions to ensure satisfaction

Qualifications:

1-3 years of experience in customer service, sales support, or order processing Strong verbal and written communication skills Proficient in Microsoft Office (Word, Excel, Outlook) Strong attention to detail and organizational skills Ability to multitask and manage time effectively in a fast-paced environment Positive attitude and a strong desire to help customers

Preferred Skills (Not Required):

Familiarity with shipping logistics or international order processing Familiar with using Unleashed inventory management software
Job Type: Full-time

Pay: From 24,500.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking Store discount
Schedule:

Monday to Friday Overtime
Experience:

order processing : 3 years (required)
Work Location: In person

Application deadline: 20/07/2025
Expected start date: 04/08/2025