Job Description

Customer Service and Sales Administrator

About us

At Vocation Brewery, we believe beer should be an experience. We brew beers of substance, integrity and importantly, bold flavour. Whatever their style, all our beers are distinctly Vocation; interesting, worthy of comment, and a pleasure to enjoy.

We have always followed our own path and sought to challenge convention. We continue to brew perched at the top of a hill, a place out on its own. It's not the easiest place to get to, but it's somewhere we have space to think and space to brew. We continue to brew in a spirit of independence and camaraderie to make original beers that stand out from the crowd.

Our ambition is boundless, driven by a thirst to change drinkers' perceptions and experiences of beer. Our success to date has been built on innovation, and this remains our relentless passion. We work hard to move things on and make things better.

Our beers are the work of many hands. We pride ourselves on our team spirit, on shared triumphs over adversities and shared values. We believe that success is earned and shared and that we win when we are at our best...always. In short, we love what we do.

If you have a passion and aptitude for achieving and sharing exceptional results you'd love it here.

About the role

This role is based on site in Halifax

Monday to Friday - 37.5 hours per week (8am - 4pm)

To provide first-class administrative and customer support for domestic and international sales operations. This role supports the Sales Team, manages customer accounts, processes orders, and oversees the export documentation and logistics, ensuring a smooth customer experience from order to delivery.

Key responsibilities:

Customer Service & Sales Administration

Act as the first point of contact for customer enquiries via phone and email. Process customer orders accurately and efficiently through the sales system (SAGE & various customer portals). Maintain customer records, pricing, and product information. Support the Sales Team with quotations, sales reports, and account management. Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders. Handle customer complaints and returns in a professional and timely manner. Monitor and follow up on backorders or delays, providing proactive communication to customers.

Export Administration

Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE. Create EMCS documents within the HMRC portal. Liaise with freight forwarders, couriers, and customs agents to organise shipments. Track international shipments and resolve any delays or customs issues. Maintain accurate records of export activities for audit and compliance purposes.

General Duties

Contribute to process improvements and efficiencies within the sales and export function. Maintain a high level of product and systems knowledge. Assist with ad hoc administrative tasks and support wider team projects as required.

Key Skills and Experience:

Previous experience in a sales administration, customer service, or export role. Knowledge of export documentation and international shipping procedures. Strong communication skills - both written and verbal. Excellent attention to detail and excellent organisational skills. Proficient in Microsoft Office and preferably SAGE. Ability to multitask, prioritise and work under pressure.

Desirable:

Experience with customs systems or HMRC portal. Experience using SAGE 200. Experience in manufacturing, FMCG, or distribution environments.

Key relationships:

Operations Manager - Halifax

Warehouse Supervisor

Head of On Trade

Export Manager

Regional Sales Managers

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Additional pay:

Bonus scheme
Work Location: In person

Application deadline: 01/06/2025
Expected start date: 15/06/2025