We are seeking a dedicated and detail-oriented Service Administrator to join our team. The ideal candidate will play a crucial role in ensuring smooth operations within our service department. This position requires excellent communication skills, both verbal and written, as well as the ability to analyse data and provide exceptional customer service.
Duties
Manage incoming service requests and inquiries via phone and email, ensuring a professional and courteous approach at all times.
Perform data entry tasks accurately and efficiently to maintain up-to-date records of service requests and customer interactions.
Communicate effectively with customers to understand their needs and provide appropriate solutions or escalate issues as necessary.
Collaborate with team members to ensure timely resolution of service issues and enhance customer satisfaction.
Maintain a well-organised filing system for all service documentation and correspondence.
Requirements
Proficiency in English is essential
Strong data entry skills with attention to detail to ensure accuracy in record-keeping.
Excellent communication skills, both verbal and written, with a focus on phone etiquette.
Previous experience in a customer service or administrative role is advantageous but not mandatory.
A proactive attitude with the ability to work independently as well as part of a team.
If you are passionate about delivering exceptional service and possess the skills outlined above, we invite you to apply for this exciting opportunity as a Service Administrator.
Job Types: Full-time, Part-time, Permanent
Pay: 23,008.00-24,165.00 per year
Additional pay:
Performance bonus
Benefits:
Free parking
On-site parking
Schedule:
Holidays
Monday to Friday
Work Location: In person
Application deadline: 06/06/2025
Reference ID: Customer Service Administrator
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