Job Description

The role

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Customer Service and Sales Advisor

Salary dependant on experience

Full Time position,

Permanent Contract

Location: Uttoxeter

Monday to Friday 9am to 5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Uttoxeter Agency.

About the role:

As a Customer Service & Sales Advisor, you will be responsible for:

Dealing with customer sales enquiries and provide suitable quotations to clients over the telephone and face to face; Process mid-term adjustments and inviting renewals; Working as a team to achieve financial targets through selling and servicing of products; Supporting team members in their activities; Proactively establish customer needs so you can help them with solutions from our full product range.

About you:

The ideal candidate would have:

Excellent people and communication skills Be able to build relationships over the phone; Be hardworking and motivated; Have strong attention to detail


Some previous experience in motor and/or personal insurance is advantageous but not essential due to our training.

Our commitment to you:

NFU Mutual's Uttoxeter Agency believes in supporting our team members to grow and develop. We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. We offer a comprehensive training package in-house.

Benefits

25 days annual leave plus bank holidays NEST Pension scheme Free parking Career progression Eligible for a Performance Led Bonus scheme


Previous experience not necessary as full training will be given.



Please apply in writing with CV and covering letter to: Rosie Rowlinson rosie_rowlinson@nfumutual.co.uk 01889 562 465

Closing date for all applications: 28 November 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.