Job Description

Opportunity information



Salary 18000 per year

Duration 18 months

Advert closing date 30/06/2025



Description



As a Customer Service apprentice, you will be trained to provide excellent customer service by managing and responding to inbound queries from students. The role will offer a great opportunity to learn the fundamentals of customer service, telephony systems, and collaboration with internal teams.

Main Responsibilities:

Handle telephone and email enquiries, resolving issues efficiently and professionally. Provide high-quality student administration and support, adhering to service standards. Resolve enquiries at the first point of contact or escalate complex issues. Accurately record data and identify resources to support student needs. Collaborate on team projects and report trends in student enquiries to supervisors.

Entry requirements



Essential Skills and Experience

Willingness to develop strong communication skills, both on the phone and in writing. A positive attitude toward learning active listening, oral, and written communication skills to interact with a diverse student and staff population. An interest in gaining experience in a customer-facing environment. A commitment to delivering excellent customer service. A proactive approach to learning problem-solving, with the ability to analyse and resolve issues under supervision. Ability to process information accurately and efficiently as part of a fast-paced team. A desire to develop organisational skills, including managing tasks, time, and priorities. Willingness to learn and work with Microsoft Office applications. Ability to meet targets and goals, with training and support.

OTHER INFORMATION

As an apprentice, you will be expected to:

Actively participate in learning and adhere to the values of GBS, including its commitment to equal opportunities. Support GBS's environmental and social responsibilities, contributing positively to the workplace. Be mindful of Health and Safety responsibilities to ensure a secure environment for all staff, students, and visitors. Be flexible as the role evolves, taking on new duties under supervision as required.

This role offers hands-on learning and development in customer service, helping you build a foundation for future career opportunities.



Training to be provided



The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: -



Things to consider



Starting salary of 18,000.



Skills required



Array



Future prospects



Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.



Hours per week 40

Working week Mon-Fri

Apprenticeship standard Customer service specialist (Level 3)



London, London, United Kingdom, E3 2SE