Job Description

Build Your Career with Ibstock plc - Customer Service Apprentice (Level 3)

Location:

Lodge Lane ( Ibstock Brick), Factory, Lodge Lane, Cheslyn Hay, Cannock WS11 0LW.

Just 10 minutes from Connock 20 minutes from Walsall 25 minutes from Wolverhampton

Looking to build an exciting career in customer service?

Join us at Ibstock plc as a

Level 3 Customer Service Apprentice

and take your first step toward a rewarding career in customer relations. This comprehensive programme will equip you with a

Level 3 Customer Service Specialist Apprenticeship

, providing hands-on experience, expert mentorship, and a competitive salary. Develop the skills to deliver exceptional service, enhance customer interactions, and build a strong foundation for your future in the industry.

What We Offer:

Starting salary:

18,000 per annum. A nationally recognised qualification and the skills needed to become a qualified Customer service advisor. Full training with a training provider. An opportunity to work for a company with

200 years of history

, where innovation and career progression are at the core of what we do.

What You'll Be Doing:

Responding to customer enquiries, pricing requests, delivery information and samples by telephone. Checking of Addresses, Pricing, Discount, Product and Haulage Availability. Entry of Quotations, Sales Orders, Samples Requests and Schedules. Investigating credit requests and additional invoices. Preparing Credit notes. Ensure that regular and accurate updates are made on company CRM package. Liaising with Transport Order Book and schedule Clearance Checking of Acknowledgements Soft sales, working with external team and customers to promote stocks and increase sales

Who We're Looking For:

Individuals with the drive and passion to gain real-world experience with a market-leading company. If you have:

5 GCSEs

at Grade 4-9 (or equivalent) including Maths and English A genuine interest in customer service Good interpersonal and communication skills - verbal and written Evidence of working as part of an effective team Participation in training events, which may necessitate travel and overnight stays Excellent telephone manner and accurate keyboard skills Flexible and enthusiastic individual able to work under pressure and use own initiative Working knowledge in Microsoft applications including email, Excel and Word. A full UK driving licence (advantageous but not essential)

...then we want to hear from you!

Why Ibstock?

At Ibstock, we don't just manufacture building products-we're innovators, designers, and engineers shaping the future of construction. With over 2,300 employees, we enable the creation of inspiring spaces to live and work. Committed to a

net-zero

future, we invest in the latest technologies and sustainable solutions to stay ahead in our industry.

Don't Miss Out!

Applications close on

Friday 6th June 2025

but we may close early if we receive a high volume of applications-so don't delay!