Job Description

Specsavers. A household name and a Highstreet staple. And you could be part of the team.
As a Customer Service Apprentice at Specsavers, you'll be the friendly face at the heart of our stores, working among a team of experienced professionals to deliver unmatched customer service every single day.
This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job - all while being supported by a welcoming, highly experienced team.
You'll gain valuable experience in admin and call centre-style tasks, such as handling customer queries over the phone, booking appointments, managing records, and supporting the day-to-day running of the store behind the scenes. It's a varied and rewarding role that will give you a solid foundation for a future career in retail, healthcare, or customer service.
Our store
Based in our North Street store in Brighton, you'll be part of a fast-paced, customer-focused environment where no two days are the same. While this will be your main base, the role may also involve occasional travel to our nearby spoke stores in London Road (Brighton), Hove, and Portslade - giving you the chance to experience different store environments and broaden your skills even further.
Our team
We have a wonderful, welcoming team of dedicated people in our store, ready and excited to support you on your journey. From day one, you'll be surrounded by colleagues who are passionate about what they do and committed to helping you learn, grow, and succeed. Whether it's sharing knowledge, offering guidance, or just making you feel part of the family - we're here for you every step of the way.
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• 10.23 per hour
• 37.5 hours per week (may include weekend working)
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we're looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice. These include:

• It's essential you haven't worked in the Customer Service sector before, this is a new adventure
• Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
• Passion for providing excellent customer service and making customers' lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).

Find out more
Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
What's next?
Before applying, please check that you are able to travel to the store location on a daily basis.
Checked all the boxes? Now's the perfect time to apply!

Skills Required