Job Description

Job Title: Customer Service Apprentice

Department:

Customer Service / Operations

Reports to:

Customer Service Manager / Operations Manager

Job Purpose

The Customer Service Apprentice will support the day-to-day handling of customer enquiries across multiple channels, including phone calls, email, and online marketplace messaging. This role is ideal for someone looking to start a career in customer service within a fast-paced ecommerce environment.

Key ResponsibilitiesCustomer Communication

Answer incoming customer calls in a professional and friendly manner Respond to customer enquiries via email and online marketplaces (e.g. Amazon, eBay, website chat) Provide accurate information regarding orders, deliveries, returns, and products Escalate complex issues to senior team members where required
Order & Account Support

Assist customers with order tracking, delivery updates, and basic order issues Handle return and refund enquiries in line with company procedures Update customer records and notes accurately on internal systems
Service Standards & Administration

Maintain high customer service standards and positive feedback Follow company processes, policies, and scripts where applicable Support the team with administrative tasks related to customer service
Learning & Development

Learn ecommerce platforms, order systems, and customer service best practices Take part in training and development as part of the apprenticeship Develop communication and problem-solving skills
Skills & Attributes

Essential:

Clear and confident communication skills (spoken and written) Friendly, polite, and professional manner Willingness to learn and take feedback Good attention to detail

Desirable:

Basic computer and email skills Interest in ecommerce or online marketplaces Ability to remain calm when dealing with customer issues
What We Offer

On-the-job training and support Formal customer service apprenticeship qualification Opportunity to progress into a permanent customer service role Friendly, supportive team environment
Job Types: Full-time, Apprenticeship

Pay: 8.50 per hour

Expected hours: 40 per week

Work Location: In person