Job Description

We have an exciting & unique opportunity to join our award winning Thatchers Talent Programme, as a Customer Service Apprentice!
This apprenticeship is a rare opportunity to join our dedicated team, where you can gain hands-on experience, across all aspects of customer services- learning the Thatchers way, and partnering with Weston College.
Who are Thatchers Cider?
Since 1904, Thatchers has been crafting some of the world's best cider. Now in our fifth generation of family cider makers, we take pride in our Somerset roots.
We've grown a lot, thanks to big investments in marketing, people development, innovative tech, and our world-class cider mill. But guess what? We're just getting started.
Why choose a Customer Service Apprenticeship at Thatchers?
This is an exciting opportunity for anyone who wants to start a career in Customer Service, enjoys talking to people, and has the drive to grow our brand, develop relationships, and provide exceptional service to our loyal customers.
At Thatchers, we ensure you receive all the training, support, and development you need to succeed.
Investing in our apprentices means investing in the future. That's why at Thatchers, we go beyond the basics, adding personal development opportunities in the form of money management workshops, presentation skills training and the chance to complete the prestigious Duke of Edinburgh Gold Award!
Alongside your line managers and college assessor, our dedicated Talent Team will be there to guide you through your full Thatchers Company Induction, as well as support you throughout your apprenticeship journey, in the form of regular check-ins.
In return, we ask for hard work, dedication and trust. We want you to own your apprenticeship and share the same enthusiasm and passion for our business as we do!
This apprenticeship is an opportunity to kick-start your career within a family business that's growing fast, with plenty of opportunities. So, if you're motivated to grow with our brand, delivering top-notch customer service along the way, keep reading...
What are the perks?

• Above average apprenticeship wage

• Tasty discounts at our cider shop (for those over 18!) and pub, The Railway Inn

• Career opportunity in a stable, expanding company

• Student discount card

What will I be doing?
As a Customer Service Apprentice, you'll learn everything there is to know about delivering outstanding customer service. You'll gain hands-on experience in our customer service department, working alongside experienced colleagues and supporting a range of activities that put the customer at the heart of everything we do.
You will:

• Manage incoming and outgoing calls to customers
• Use our bespoke IT software to carry out your day-to-day role
• Place customer orders and assist with promotional items/POS
• Create delivery schedules and process installation requests and repairs
• Manage and process customer returns
• Complete monthly reporting
• Support the Thatchers Cider Shop - both customer-facing and administration
• Package online sales for dispatch to customers
• Deliver all aspects of customer care

You'll gain a strong grounding in the business and develop expertise in customer service, communication, and administration.
This full-time role requires you to complete a L3 Customer Services Specialist Apprenticeship, provided by Weston College. With our support, you will attend college sessions once a month on campus and receive dedicated support through visits and 121 sessions with your assessor, balanced alongside developing your practical skills & experience, at our HIVE offices in Sandford.
What are we looking for?
To be considered as a Customer Service Apprentice, you will need:

• GCSE Maths and English at grade 4/C or above, or Level 2 Functional skills or equivalent

• A good level of IT skills and willingness to learn new systems
• Good telephone manner and communication skills
• Highly organised, with good attention to detail
• Resilience and flexibility, with the ability to accept and adapt to changing situations

Personal Qualities:

• Confident and good with dealing with people at all levels

• Thirst for knowledge

• Smartly presented

• Someone who loves to get things done, with a proactive, problem-solving approach

• Strong work ethic and can-do attitude

Other organisations may call this role Customer Service Trainee, Customer Service Assistant Apprentice, or Customer Service Support Apprentice.
Find out more about the family who have perfected the craft of cider making, over four generations.

Skills Required