Customer Service Job in Primeline

Customer Service

Armagh, NIR, GB, United Kingdom

https://www.mncjobs.co.uk/company/primeline

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Job Description

We are seeking a reliable and organised Customer Services and Transport Administrator to support the day-to-day operations of our transport department. The role involves order input, handling customer enquiries, and ensuring that deliveries run smoothly, efficiently, and on time.

What will your day to day look like

Act as the main point of contact for customers regarding deliveries, collections, and general transport enquiries

Order input receiving orders from various customer platforms and emails

Liaise with drivers and external partners to ensure timely and accurate deliveries and collections

Prepare and process transport documentation

Update transport management systems and maintain accurate records

Handle customer issues, delays, or complaints professionally and efficiently

Assist with general administrative tasks within the transport department

Skills and Experience required

Previous experience in road haulage, transport administration, or customer service (preferred)

Strong communication and customer service skills

Good organisational and time-management abilities

Ability to work under pressure in a fast-paced environment

Competent IT skills, including Microsoft Office and transport systems

Attention to detail and accuracy in paperwork and data entry

A proactive and problem-solving approach

Personal Attributes

Professional and polite manner

Flexible and adaptable to changing priorities

Team-oriented with the ability to work independently

Reliable and punctual