Job Description

We have an opportunity for a Customer Service Assistant to join our Lakeland branches on a permanent, full-time basis. Click here to find out more.

The Vacancy

We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we're passionate about doing the right thing and helping people achieve their goals. Whether it's our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we're here to brighten the lives of those we work for and work with.

The Benefits

Salary -

Starting on 24,472 p.a. following training you'll move to 25,532 p.a.

Holidays

- 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.

Learning and

Development opportunities

- We want you to grow in your role. We'll work together to support your personal and professional development.

Health and Wellbeing

- a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.

Community Day

- We offer our people an extra paid day off every year to help local charities and community organisations.

About the Role

This will be a full-time role and you'll work 37.25 hours per week (including every other Saturday from 8:45am to 12:15pm).


Exceptional service at The Cumberland is something our customers can rely on. Regardless of what's going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.


The role will be primarily based at our Penrith Branch, but you may be required to work in other branches in the Lakeland area including Appleby & Keswick, depending on business need.

About You

A passion for people and delivering an outstanding customer experience Exceptional communication and organisational skills Confidence in working in a customer facing environment and motivated to achieve key objectives

We're here to create a banking experience that's kinder to people and planet.


Unlike banks, we don't have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.