Job Description

Job Overview
Mitie has a great opportunity for a Customer Service Assistant to join the Total Security Management Team; the Customer Service Assistant will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.
Main Duties

• Champion customer service by providing high quality information and assistance, including town centre information as required
• Assist in the day to day operation of the Information Desk, ensuring that excellent standards of customer service and care are given at all times
• Highlight any common issues being experienced by customers
• To ensure all customer requests are dealt with efficiently and effectively
• To promote and sell Festival Place Shopping Centre gift cards
• To promote use of the Shopping Centre Hozah Car Park and provide assistance for customer Autopay sign ups
• To assist customers with directions and retailer information, including special offers
• Assist the Marketing and Duty Teams with special events and promotions as required
• Deliver customer feedback and response to the Operations Manager

What we are looking for

• A strong knowledge of the Festival Place Shopping Centre
• Excellent energy and enthusiasm
• Ability to engage with customers and use initiative
• Provide suitable alternative if you can not deliver what the customer is asking of you
• To communicate with your colleagues by radio in a calm and precise manner
• Clear understanding of Health & Safety practices
• Customer focused with the ability to build positive relationships
• Clear, strong and confident communication skills
• A strong knowledge of the Festival Place Shopping Centre * Excellent energy and enthusiasm * Ability to engage with customers and use initiative * Provide suitable alternative if you can not deliver what the customer is asking of you * To communicate with your colleagues by radio in a calm and precise manner * Clear understanding of Health & Safety practices * Customer focused with the ability to build positive relationships * Clear, strong and confident communication skills

Skills Required