Job Description

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Description

Customer Service Assistant - Internal Only

G04 24,790 - 25,183



Are you passionate about delivering excellent customer service? Forward thinking? Confident? Yes? Then we want you!



Join our Housing Tenancies team and you will join a team that takes real pride in what we do and the services we provide. Our tenants are at the heart of everything that we do and we are looking for people who are willing to go that extra mile with a 'do it right, 'do it once' attitude.



You will work from our reception and be responsible for providing full administrative support to our estate office teams, along with a triage service to our tenants, digital support, taking messages and managing the kiosks and other payment methods. You will need to be organised and accurate in your approach, as well as being confident and professional at all times.



If you would like to have an informal chat regarding this role please contact Claire Reese Housing Tenancies Lead 01978 297170



Hours of work Monday - Thursday 8.45am- 4.45pm

Friday 8.45am - 4.15pm - 37 hours



Or job share Monday - Wednesday 18.5 hours

And Wednesday - Friday 18.5 hours



The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.



The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.